Hanover Insurance Group Payment Methods

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Hanover Insurance Group is a collection of insurance providers that primarily deals with only Hanover Insurance Company and Citizens Insurance Company of America customers. They offer a handful of ways to pay your bill, and they are discussed below.

Option 1: Make Hanover Insurance Payments via your Bank

You can set up automatic monthly payments to be deducted through a checking or savings account using EFT (Electronic Funds Transfer) provided by your bank. You will have to get in contact with your bank to set it up and will need your full Hanover Insurance Group account number when signing up for this service.

Option 2: Hanover Insurance Bill Payments Over the Phone

If you would like to make a payment on your insurance premium over the phone, call their pay-by-phone number at (800) 573-1187. Make sure to have your payment information readily available as well as your account number when calling.

Option 3: Mail In Your Bill Payment to Hanover Insurance Group

Based on various details that have to do with your account and whether or not you will have to send your payment overnight to Hanover Insurance Group, there is four different addresses that you will have to choose from when mailing your payment to the company. First, you need to find out whether your invoice should go directly to The Hanover Insurance Company or if it needs to go to Citizens Insurance Company of America. From there, select either the standard or overnight address. Your payment should be sent in the form of a personal check, cashier’s check or money order and your account number with the company should be noted somewhere on its face. The addresses are as follows

Hanover Standard Mail
The Hanover Insurance Company

Hanover Overnight Mail

The Hanover Insurance Company
C/O Branch Banking & Trust
Attn: Retail Lockbox – 50045

More through this contact us page.

Citizens Standard Mail

Citizens Insurance Company of America
Department 77360

Citizens Overnight Mail

Citizens Insurance Company of America
C/O JP Morgan Chase
Citizens Overnight Mail adress

Option 4: Online Payments for Hanover Insurance Group Online

To make an online payment for your insurance policy with the Hanover Insurance Group, you will need to set up your online access by going through the forms at the Hanover online registration page.


Once your online access is set up, make an online payment by following these steps:

  1. Navigate to the web address hanover.com/billing
  2. Click the company logo near the top of the page to go to hanover.com
  3. Enter your user name and password on the right side of the screen
  4. Click the “Go” button

Hanover Insurance Group Login

  1. Go to the billing section of the site
  2. Elect to make an online payment
  3. Choose an amount to pay toward your premium
  4. Enter your billing details
  5. Submit the transaction

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